Terms & Conditions

Shipping

All our items are shipped from Antwerp, Belgium and shown prices exclude shipping costs. We can arrange shipping for you and try to find the most affordable option.

Because shipping furniture is not the same as shipping an item of clothing, please be aware that it does cost more and takes a bit longer.

For deliveries of large items we prefer using specialised vintage furniture transport companies. For smaller items (such as a lamp) we ship by regular post.

Price quotes are given in advance of your purchase.

We pack all of our items as well as possible using the best materials to make sure that your item gets to you in the same condition you bought it in.

All items are insured during shipping but if an item has been damaged during shipping it is your responsibility to inform us of any damages within 24 hours of receiving the item.

International orders may be subject to import duties and taxes on receipt of the package, these costs are at all times to be borne by the client (Incoterms FCA).

Note

If shipping to your country is not available on our website, we’ll search for the cheapest secure shipping solution(s) for you. Place your order and once we’ve received your order, we’ll contact you within 2 working days with shipping quotes.

If ordering more than one item, we’ll contact you to confirm cost of shipping before sending you an invoice.

Need help?

Contact us on shopyourewelcome [at] gmail [dot] com

Payment

We only accept bank transfers and cash payments. All payments must be made in Euro (€).

The buyer is responsible for local import duties, taxes, exchange rate differences or other bank costs.

All the furniture we are selling is second hand, therefore it is subject to the 0% VAT margin scheme and VAT is not deductible on our items.

  1. Enter your shipping address and place your order.
  2. Once we’ve received your order, we’ll send you an invoice within 2 working days.
  3. Pay for your order and shipping costs via direct bank transfer. Please use your ‘Order ID’ as payment reference.
  4. Once the funds have cleared in our bank account, your order will be shipped.
Pay by cash
You can pay by cash if you collect in person from our showroom.

Returns & refunds

All of our stock has been used in a former life and is either restored or has been preserved in a sale-able condition. Please be aware that these pieces will be subject to signs of aging and general wear, this is also reflected in our prices, item descriptions and pictures. We try to capture all defaults, defects, wear, etc. on our pictures and mention the condition of the piece on the product page.

We offer a full refund, excluding shipping or any import duties and taxes, for any item bought online or in person that you wish to return within 14 days of purchasing granted that the item is still in the same condition as purchased. Additional postal, shipping or courier costs will be at the buyer’s expense.

Items must be returned within 14 days of delivery or collection. Failure to return items within this period will cancel any rights to return the item purchased.